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Quality Basics - Quality is Everyone's Job!

Foster a culture of quality and customer satisfaction among your staff.

Easily sharpen employee awareness and commitment to quality and customer satisfaction with this brief multimedia video course. It's perfect for keeping employees motivated and onboard the ISO 9001 system. The course is in DVD format (network/LMS version also available).

16 minutes | Learning Guide included | Unlimited viewers

USD 195.00

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Description

The Quality Basics video course is ideal for organizations seeking to increase employee awareness for quality and customer satisfaction.

The training video is a convenient solution to get staff on board a new quality initiative and create motivation to take part. It's entertaining and stimulates the interest of viewers – the perfect condition for sharpening employee awareness of quality and the importance of satisfied customers. After watching the course, viewers can check their knowledge by completing the quiz included in the Learning Guide.

Learning Objectives

Upon completion of this course, viewers will:

Be motivated to take part in quality initiatives

Have a better awareness of quality and customer satisfaction

Be able to contribute to a corporate culture that emphasizes quality and customer satisfaction

Course Content

The course combines elements of lectures, interviews, video clips, text and graphics.

Introduction

What is quality?

Why is quality important?

Aspects of quality

What is your role in achieving quality?

Conclusion

Authors and Presenters

The training video is presented by two of the most respected experts in ISO 9001, Jack West and Charles Cianfrani.

Take a Look

Watch the trailer and see for yourself why this video is such an effective quality primer.

3:22

Certificate

The course includes a training certificate that you can download and issue to all course participants. The certificate satisfies the ISO 9001 requirements for staff training. It demonstrates that your staff have participated in a educational program and understand what ISO 9001 is, what it entails, and the benefits it can bring to your organization.

Learning Guide

The course includes a Learning Guide that follows the text of the video and features a quiz that tests knowledge and retention of material. The guide is used at the time of training and later as reference and reminder. Each viewer should have their own copy, but we only supply one with the DVD. Click the button to buy additional copies.

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Included
One DVD, one Learning Guide, technical support and a course certificate.

Duration
Course run time is 16 minutes.

Money-Back Guarantee
Comprehensive 30-Day Money-Back Guarantee for risk-free purchase

Requirements
A DVD player or computer with DVD drive. The DVD is region-free and works worldwide.

Additional Information

Is this course also available as network / LMS version?

Yes, it is.

The network / LMS version comes in MP4 format and includes a corporate network license. It allows you to upload the course to your corporate network, intranet or LMS, and let your staff watch it at their convenience, whenever they want and wherever they are, no matter if in the office, at home or by the beach. The price is USD 1,450.00 and includes the Learning Guide in PDF format with network / print license.

To purchase the network / LMS version, please contact us.
Do I need this video in addition to or instead of the ISO 9001:2015 Basics video?

The answer depends on your needs but many companies find it beneficial to purchase both videos.

If you are at the beginning of your ISO 9001 implementation and want to introduce your staff to ISO and generate buy-in, the ISO 9001:2015 Basics video is ideal. Some companies, though, may prefer to gradually set the stage for the quality management standard and show the Quality Basics video some weeks earlier.

If your company is already ISO 9001 certified and wants to refresh a corporate culture that focuses on quality and customer satisfaction, the short Quality Basics video serves well, particularly if presented in staff meetings. In addition, you will find ISO 9001:2015 Basics ideal to conduct the required ISO training of newly hired staff.
What are the advantages of this video course?

This video course is a rich multimedia presentation combining lectures, interviews, video clips, graphics, animated white board, and sound effects. As a result, learning is not only effective but also fun – and that's a big difference to other video courses that often are nothing more than the recording of a lecturer in a classroom setting.

This video course also offers several advantages over other types of training:

Inexpensive
One video can be shown multiple times to an unlimited number of people without increase in cost.

Interesting
The video engages audiences.

Flexible
This video can be shown to individuals, presented in group settings, or – for ultimate flexibility – made available on the corporate network.

Easy
Anybody can present this course, even without knowledge of the subject.

Other training formats have their own characteristics, pros and cons. But as a training program focused on motivating employees and boosting their commitment to quality, this video course is ideal.
Will the video work on my system?

Yes, our videos work on virtually every system worldwide. They are region-free and have no regional restrictions. We've never had reports of compatibility problems.

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