Terms and Conditions

Do-It-Yourself Tools:   within 30 calendar days of purchase. All refund requests for the ISO 9001 Certification Toolkit and all other Do-It-Yourself tools must be mailed to us within 30 days by postal mail (address is shown on refund request form; see below); the date stamp by the postal service serves as date of notification. Refund requests that are post-stamped later than 30 calendar days after purchase will not be accepted. In addition, your refund request must reach us no later than 60 days of purchase. We recommend that you send your request by certified expedited mail and keep a receipt as we are not responsible for lost or delayed mail. Refund requests must be in the form of a completely filled out refund request form.

Download refund request form

Note: certain DIY tools (e.g., the ISO 9001 Certification Toolkit and the ISO 9001 Documentation Toolkit) also include components of other product categories (e.g., online training, DVD courses and document review) whose respective refund conditions apply. If you don't meet the refund conditions for any component, We will issue a pro-rated refund by deducting the value plus applicable shipping fees (as determined by Us) of such component.

Consulting Services:   within 30 calendar days of purchase. All refund requests for on-site and remote services must be made by email or our contact form no later than 30 calendar days from the date of purchase. We will then confirm your refund request by email. Please note that there will be no refund for services after the service has been scheduled, or in the case of the Document Review Service, after you submitted your document. Contact us for a refund.

Online Training:   within 30 calendar days of purchase. All refund requests for online training must be made by email or our contact form no later than 30 calendar days from the date of purchase. We will then confirm your refund request by email. Please note that there will be no refund for online courses that have been completed or that have been accessed (by log in) after we received your refund request. Contact us for a refund.

Custom Training:   within 30 calendar days of purchase. All refund requests for on-site and remote custom training must be made by email or our contact form no later than 30 calendar days from the date of purchase. We will then confirm your refund request by email. Please note that there will be no refund for custom training after the training has been scheduled. Contact us for a refund.

Video Courses & Learning Guides:   within 30 calendar days of purchase. All refund requests for the DVD version of our video courses and for printed learning guides must be made by email or our contact form within 30 calendar days from the date of purchase. We will then email you a return authorization and instructions. In order to quality for a refund, you need to return the DVD and/or learning guides to the address listed in the return authorization; the DVD and/or learning guides including any accessories and packaging must be received in salable condition and within 30 calendar days of issuing the return authorization. Products received in a condition that prevents resale will not be refunded, nor will they be returned to the Customer. Shipping fees are not refunded. Contact us for a return authorization.

All refund requests for the Network/LMS version of our video courses and learning guides must be mailed to us within 30 days by postal mail (address is shown on refund request form; see below); the date stamp by the postal service serves as date of notification. Refund requests that are post-stamped later than 30 calendar days after purchase will not be accepted. In addition, your refund request must reach us no later than 60 days of purchase. We recommend that you send your request by certified expedited mail and keep a receipt as we are not responsible for lost or delayed mail. Refund requests must be in the form of a completely filled out refund request form.

Download refund request form

MyDraw Software:   trial version. MyDraw software can be tested for 30 days prior to purchase (trial version). Please test all features and ensure that the software meets your needs before making a purchase, as we do not accept refund requests.

Payment by credit card: we will issue the refund only to the same credit card as used originally during the purchase.

Payment by PayPal: we will issue the refund only to the same PayPal account used for the purchase.

Payment by local payment options: we will issue the refund through the same method as used for the purchase.

Payment by wire transfer: we will issue the refund either by wire transfer to the same bank account used for the purchase or by PayPal to the email address shown on the purchase receipt.

Fraud or abuse: We will not honor refund requests in cases of suspected fraud or abuse. Additional action may include notification of relevant authorities and credit card issuing banks, as well as other legal action.

Assignments: We will not honor refund requests by individuals other than the original customer (as shown on the purchase receipt).

Repeat purchases: We will not honor refund requests for repeat purchases of the same product by the same customer.

Violation of terms: refund requests that are incomplete, late or otherwise don't meet our Terms will not be accepted.

ISO 9001 Certification Service:   the quality management system generated or agreed by Our consultant(s) during this assignment is guaranteed to satisfy the requirements of the current ISO 9001 standard and relevant regulations defined as the objective of the project.

ISO 9001 Internal Audit Service:   the quality management system audited by Our auditor(s) during this assignment is guaranteed to satisfy the requirements of the current ISO 9001 standard once the task list and/or audit findings as shown in our audit report have been completely addressed.

Do-It-Yourself Tools:   free updates within 5 years. Our ISO 9001 Certification Toolkit and all other Do-It-Yourself tools include free updates within 5 years of purchase, including any updates necessary to comply with a new revision of ISO 9001. All update requests for DIY tools must be made by email or our contact form no later than 5 years from the date of purchase, and must include the purchase receipt. We will then confirm your update request by email. Please note that free updates are limited to documentation templates and instructions, and that there will be no free update for components of other product categories (e.g., online training, DVD courses and document review). Free updates may be in form of revised products or special update kits that facilitate the necessary changes; free updates are provided as downloadable file(s) to the email address of the original purchaser. Note that our newsletter provides timely information on relevant product updates. Contact us to request a free update and provide your purchase receipt.

MyDraw Software:   free upgrade to the next paid version. Your purchase of the MyDraw software includes free updates as well as a free upgrade to the next paid version. Software updates and upgrades are available directly within the MyDraw software or from the MyDraw website.

Do-It-Yourself Tools:   immediately by digital download. ISO 9001 Do-It-Yourself tools are available for download only – which is the fastest and most efficient delivery method for digital products. Immediately after your purchase, you will receive an email with the download instructions.
Expiration: You must complete your download within 10 days as download links will expire after 10 days and may not be reactivated.

Note: certain DIY tools (e.g., the ISO 9001 Certification Toolkit and the ISO 9001 Documentation Toolkit) also include components of other product categories (e.g., online training, DVD courses and document review) whose respective product delivery conditions apply.

Consulting Services:   delivered after 1 week (remote option) / 3 weeks (on-site option) or later. Remote services an be scheduled to commence as early as 1 week from the date of payment, while on-site services can commence as early as 3 weeks from the date of payment. We will contact you upon your purchase to confirm your preferred (starting) date or agree on another mutually convenient schedule.

Our Document Review can commence the day of your purchase and will be completed within 1 week. We will contact you immediately upon your purchase with instructions on how to submit your document for review. Within 1 week of document submission, We will provide the results of Our review in form of a detailed report to you by email.
Expiration: You must use your Document Review Service within 6 months from the date of purchase; this applies also to Document Review Services included with other products.

Online Training:   immediately through online dashboard. When you purchase online training, we will provide you with online access to a course management dashboard (online dashboard). The online dashboard allows you to take purchased course(s) yourself or assign purchased course(s) to other company staff. Access to the online course management dashboard is provided by email immediately after your purchase. If you use the online dashboard to assign course(s) to other learner(s), you will be able to use your online dashboard to monitor their progress.
Expiration: Course access is valid for 3 months from the date of enrollment but can be extended upon request (an extension fee applies). Learners may take the course at their own pace, and pause and resume as needed. If you purchase a course(s) for someone else, you'll have 12 months to enroll the learner(s) (who will then have 3 months to complete the course).

Custom Training:   conducted after 1 week (remote option) / 3 weeks (on-site option) or later. Remote Custom Training an be scheduled to commence as early as 1 week from the date of payment, while on-site Custom Training can commence as early as 3 weeks from the date of payment. We will contact you upon your purchase to confirm your preferred (starting) date or agree on another mutually convenient schedule.

Video Courses & Learning Guides:   DVDs and printed learning guides are shipped within 1 business day. We ship worldwide, and we generally ship all DVD courses and learning guides within 1 business day of purchase using the shipping method of your choice (except DVD courses that are included with other products (e.g., with the ISO 9001 Certification Toolkit) which are shipped by Super Saver). We offer several different shipment options which will be presented to you upon entering your shipping address. Shipping options also show shipping rates and estimated arrival dates. Since there are numerous factors that influence actual shipping time, particularly for international shipments outside the USA, we cannot guarantee the accuracy of these estimated arrival dates. Our responsibility for all shipments ends with the proof of shipment; the customer assumes the responsibility for shipment.

If you purchase the Network/LMS version of our video courses or learning guides, we will provide the files by digital download. Within 1 business day of your purchase, you will receive an email with the download instructions.
Expiration: You must complete your download within 10 days as download links will expire after 10 days and may not be reactivated.

MyDraw Flowchart Software:   immediately through registration code. When you purchase MyDraw flowchart software, you will receive a registration code for product registration and download directly from Nevron, the publisher of MyDraw.

Do-It-Yourself Tools:   You may use Our ISO 9001 Certification Toolkit and all other Do-It-Yourself tools, modified or unmodified, at a single company/organization that is either your or your client's company/organization. You have to purchase the same Product once more in order to use it at another company/organization or for another client. You are authorized to use our DIY tools on an unlimited number of computers within the same company/organization. You are also authorized to make any and unlimited modifications to Our ISO 9001 templates to fit the circumstances of your company/organization, including replacing our logo with your own logo. You may not make Our Products, modified or unmodified, available for redistribution or resale of any kind without prior written consent from Us. This includes placing any of Our Products on a website or any other medium accessible to anybody outside the company for which the Product was purchased. It is your responsibility to safeguard the modified and unmodified Products you purchased from Us and prevent their unauthorized use. You may not sub-license, assign, or transfer this license to anyone else without prior written consent from us.

Consulting Services:   Our Consulting Services - no matter if provided remotely or on-site - are licensed for a single company/organization. Providing external access to our services is prohibited. ISO 9001 documentation that We prepare and/or provide for your company/organization as part of Our services is governed by the usage and licensing terms of our Do-It-Yourself Tools.

The Document Review Service is designed and licensed for the ISO 9001 documentation of a single company/organization. Our service is limited to the review of documentation that applies to a single company/organization. The Document Review Service is further limited to your customization of our ISO 9001 Quality Management Manual and does not extend to any other related or unrelated documents or document sections.

Online Training:   Online training is designed and licensed to be taken by individual learners. By purchasing an online course from Us, you are acquiring access to an online course management dashboard (online dashboard) that enables you to take your purchased course or assigned it to another learner. Courses may only be assigned to employees of your company/organization for the purpose of them taking the training. Each online course is to be taken by an individual learner (the person to which the course has been registered). Providing access to Our online training and/or included course materials to any person other than the registered learner (including any use in public showings, commercial training courses or webinars, or access to course materials on networks or the internet) is prohibited, constitutes a violation of copyrights, and is subject to prosecution. The resale of access to Our online courses, and any other commercial use are prohibited, constitute a violation of copyrights, and are subject to prosecution. Any form of duplication of Our online courses in their entirety or in portions to a computer, server etc, is prohibited, constitutes a violation of copyrights, and is subject to prosecution.

Custom Training:   Our Custom Training - no matter if conducted remotely or on-site - is licensed for a single company/organization. Only members of your company/organization may participate; the maximum number of participants are shown in the product description. Providing external access to our training and any included training materials and hand-outs is prohibited. ISO 9001 documentation that We prepare and/or provide for your company/organization as part of Our training is governed by the usage and licensing terms of our Do-It-Yourself Tools.

Video Courses & Learning Guides:   By purchasing a video course and/or learning guide from Us, you are acquiring a license to use the course and/or learning guide at one single company/organization. Public showings of our video courses and/or learning guides (in part or in full) or showings in commercial or public training courses and webinars, providing or enabling any form of access to third parties, the resale or transfer of our video courses and/or learning guides in any format, and any other commercial use are prohibited, constitute a violation of copyrights, and are subject to prosecution.

By purchasing the DVD version of our video courses or by purchasing our printed learning guides, you are acquiring a license for use at one physical site of one single company/organization. Any form of electronic transmission or duplication of a DVD or printed learning guide is prohibited, constitutes a violation of copyrights, and is subject to prosecution. This prohibition includes saving a DVD in its entirety or in portions to a computer, server, network, LMS etc, or including a DVD course in its entirety or in portions in a webinar, video conference, virtual meeting or similar - even if at the same company/organization. Customers who wish to show a DVD at more than one site (physical location) or at more than one company/organization need to purchase an additional DVD.

Customers who wish to upload a video course and/or learning guide to their corporate network or LMS for the purpose of showing it to company employees or use a video course and/or learning guide in a webinar or virtual meeting within their company/organization need to purchase the Network/LMS version. Customers who wish to copy or scan a learning guide need to purchase the PDF (network) version.

By purchasing the Network/LMS version of our video courses and/or learning guides, you are acquiring a license to upload the files to a corporate LMS, corporate network or intranet for viewing by employees regardless of their location. The license includes usage in a webinar/video conference/virtual meeting within your company/organization. The Network/LMS version also allows for self-printing of learning guides as long as such learning guides are only used by employees of your company/organization.

MyDraw Flowchart Software:   9001Simplified is an Authorized Nevron Reseller for Nevron's MyDraw software. Nevron's End-User License Agreement applies.

We reserve the right at any time to change any of the Terms contained herein or any information contained in the Website without prior notice. Any such changes will appear on the individual pages of the Website and/or on this page. By using the Website, you agree in advance to accept any such changes. If a court finds any of the Terms to be unenforceable or invalid, the unenforceable or invalid Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. The Terms, together with Our Privacy Policy and the items made a part of these Terms by reference, make up the entire agreement between Us relating to your use of the Website and the Products, and replaces any prior understandings or agreements (whether oral or written) regarding your use of the Website and/or Products.

We disclaim all responsibility for any referrals made. You, as the ultimate recipient of any referred products or services, assume full responsibility for interviewing, investigating and qualifying any product, service, company, or individual referred to you by Us and our Website. You agree and hold Us harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of any product, service, company, or individual referred to you by us and Our Website.

Your use of the Website is at your own risk. The Website contains information, facts and opinions from various individuals and organizations. The Website is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither We nor Our licensees, affiliates, agents and representatives endorse or are responsible for the accuracy or reliability of any content on Our Website. The content on Our Website is general in nature and correct to the best of Our knowledge. However, the content on Our Website should not be understood as advice. The content on Our Website may or may not be useful information for you or your company because every situation, individual, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on Our Website, their usability, completeness, compliance with ISO 9001 or any other standard or requirement.

Our Products are sold on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. Neither We nor Our licensees, affiliates, agents and representatives endorse or are responsible for the completeness, accuracy or reliability of the Products. The Products may or may not be useful for your company or your circumstances because every situation, company and auditor is different. We explicitly give no guarantee or warranty whatsoever on the Products, their usability, completeness, compliance with ISO 9001 or any other standard or requirement.

By accessing Our Website and/or by purchasing the Products you agree to hold Us and Our licensees, affiliates, agents and representatives harmless from and against any and all claims, actions, and damages (including attorneys' fees) resulting from your use of Our products, your use of Our Website and the content of the Products and Website. Neither We nor any of Our licensees, affiliates, agents, representatives or licensors shall be liable to you or anyone else for any loss or injury or any direct, indirect, incidental, consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the Website, the Products, or any materials, opinions or recommendations of third parties on the Website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if We have been advised of the possibility of such damage. In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, Our liability in such jurisdictions shall be limited to the extent permitted by law. You hereby waive any and all claims against Us and Our subsidiaries, divisions, affiliates, agents, representatives and licensors arising out of your use of the Website, the Products, or any materials, opinions or recommendations of third parties on the Website.

You may only use the Website if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the Website by you and anyone using your password and login information. You may only use the Website to make legitimate purchases. You may not use the Website: to make any false, fraudulent or speculative purchase; or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Terms and Conditions. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the Website.

The Website is available worldwide to anyone with Internet access. However, the Website may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances. The Website contains information on products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product is or will be available in your location. The content of the Website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product and service is void where prohibited by law.

Access to the Website, Products, referenced information and referenced products may not be available at all times and at all locations. A reference to a product or service on the Website does not imply that such product is or will be available in your location. The content of the Website, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product and service is void where prohibited by law. Due to restrictions imposed by the government of Malaysia, our products are not available for sale to Malaysia residents and citizens, as well as companies incorporated in Malaysia.

These Terms and conditions and any disputes arising out of or related to the Website, Products or use of the Website or Products, shall be governed by, construed and enforced in accordance with the laws of F.T. Labuan where We are incorporated. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions or your use of the Website or Products shall be filed only in courts located in F.T. Labuan, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

The content included on the Website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Us or Our licensors or suppliers or other unaffiliated companies and are protected by copyright, trademark and other laws. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such Website content for any purpose other than personal, non-commercial use without Our prior written permission. To request such permission, contact Us through Our contact and support page, including your name, address and a description of the purpose of your intended distribution and the information you would like to distribute.