Information

Payment Options

Securely pay for our products and services through our online payment page. We prioritize the privacy of your personal data and credit card information by utilizing bank-level encryption. Accepted payment methods include all major credit cards, PayPal, and bank transfer. Additional payment options, as, for example, digital wallets and QR code, may be available depending on your country.

For your security, we do not accept payments over the phone. If you prefer to pay by bank transfer, please contact us to receive instructions and a pro-forma invoice.

Returns and Refunds

We are committed to your satisfaction. All of our products come with a Money-Back Guarantee, allowing you to request a refund within 30 days of your purchase if you are not completely satisfied.

Do-It-Yourself Tools

If you would like to request a refund for the ISO 9001 Certification Toolkit or any other Do-It-Yourself tools, please download the refund request form from our website and mail it to us within 30 calendar days of your purchase.

Download refund request form

Consulting Services

For our on-site and remote consulting services, you can request a refund within 30 days of your purchase by contacting us. It's important to note that refund requests can only be accepted if you have not scheduled the service yet. In the case of our Document Review Service, a refund can be requested as long as you have not submitted your document for review.

Online Training

If you would like a refund for an online course, please contact us within 30 days of your purchase. Refund requests for online courses can only be accepted if you have not completed the course.

Custom Training

For our on-site and remote custom training services, you can request a refund within 30 days of your purchase by contacting us. However, please note that refund requests can only be accepted if you have not scheduled the training yet.

Video Courses & Learning Guides

To request a refund for a DVD or printed learning guide, please contact us within 30 days of your purchase to request a return authorization.

If you have purchased the Network/LMS version of a video course or learning guide, please download the refund request form from our website and mail it to us within 30 calendar days of your purchase.

Download refund request form

MyDraw Software

MyDraw software can be tested for 30 days prior to purchase (trial version). Please test all features and ensure that the software meets your needs before making a purchase, as we do not accept refund requests.

For further details and information, please review our Terms & Conditions.

Free Updates

You can rest easy knowing that you won't need to worry about the next ISO 9001 revision and other updates.

Do-It-Yourself Tools

Our Do-It-Yourself tools, including the ISO 9001 Certification Toolkit, come with free updates within 5 years of your purchase. This means that if a new revision of ISO 9001 is released, you'll receive the necessary updates to ensure compliance at no additional cost. To request a free update, simply contact us within 5 years of your purchase and provide your purchase receipt. It's important to note that free updates are not available for training courses and review services.

MyDraw Software

You'll always have the latest version of MyDraw without any extra effort. The software is automatically upgraded to the next paid version for free. All you need to do is click "update" and you'll have access to all the new features and improvements.

Product Delivery, Shipping and Expiration

We want to make sure you have a clear understanding of how our products and services are delivered. Here's a breakdown:

Do-It-Yourself Tools

You'll receive immediate access to our Do-It-Yourself tools through a digital download. It's important to note that download files will be available for 10 days. Therefore, we advise downloading and saving your files within that timeframe.

Consulting Services

Remote consulting services can be scheduled to commence as early as 1 week from the date of payment, while on-site services can be scheduled to start after 3 weeks. We will contact you to confirm your preferred dates or to agree on another mutually convenient schedule.

Our Document Review can commence immediately and will be completed within 1 week. We will contact you upon your purchase with instructions. Please note that access to the Document Review Service expires after 6 months.

Online Training

Once you've completed payment, you'll immediately receive an email with login instructions to access our online dashboard where you can access your purchased courses and take the training or enroll other learners. Course access last for 3 months from the day of enrollment but can be extended upon request. If you purchase a course for someone else, please enroll the learner within 12 months.

Custom Training

Remote training can be scheduled to commence as early as 1 week from the date of payment, while on-site training can be scheduled to start after 3 weeks. We will contact you to confirm your preferred dates or to agree on another mutually convenient schedule.

Video Courses & Learning Guides

Our DVD courses and printed learning guides will be shipped within 1 business day. You'll have the option to choose between free shipping within the USA or discounted shipping for international destinations, as well as various express shipping methods. Please note that we ship worldwide from the USA and that shipments to international destinations may be subject to custom duties and taxes imposed by the destination country. Any such duties and taxes are the responsibility of the recipient.

For video courses in the Network/LMS version, you'll receive digital downloads and instructions within 1 business day. It's important to note that download files will be available for 10 days. Therefore, we advise downloading and saving your files within that timeframe.

MyDraw Software

Following your purchase, Nevron, the publisher of MyDraw, will promptly email you a unique registration code and instructions for unlocking the software.

Usage and Licensing

To ensure compliance with our licensing agreements, it's essential to understand how our products and services are licensed:

Do-It-Yourself Tools

The ISO 9001 Certification Toolkit and other Do-It-Yourself tools are licensed for use at a single company/organization. If you wish to use the same product at an additional company/organization, please contact us for a volume discount on additional licenses. You are authorized to use the DIY tools on an unlimited number of computers within the same company/organization. Additionally, you have the freedom to make any necessary modifications to the ISO 9001 templates to fit your company's unique circumstances, including replacing our logo with your own.

Consulting Services

Our on-site and remote consulting services are licensed for a single company/organization. If we are preparing ISO 9001 documentation as part of our services, you are authorized to make any modifications necessary.

Online Training

Online training is designed and licensed for individual learners only. Please purchase one course per learner to ensure compliance.

Custom Training

Regardless of whether your training is conducted on-site or remotely, it is designed and licensed for a single company/organization.

Video Courses & Learning Guides

The DVD version of our video training is licensed for use at one physical site of a single company/organization. To show a DVD course at another location or company/organization, an additional DVD must be purchased. The DVD version may not be copied, uploaded to another medium, or electronically transmitted. The Network/LMS version of our video courses and learning guides may be uploaded to an LMS, corporate network, or intranet, but access must be restricted to employees of a single company/organization. Printed learning guides may not be copied or scanned.

MyDraw Software

Each software license permits use by one user on one computer. Transferring the license from one computer to another is allowed and straightforward. As 9001Simplified is an authorized Nevron reseller for MyDraw software, the Nevron End-User License Agreement applies.

For further details and information, please review our Terms & Conditions.

System Requirements

To ensure compatibility, it's important to be aware of the system requirements for our products:

Do-It-Yourself Tools

System requirements for ISO 9001 Do-It-Yourself products are minimal:

Online Training

System requirements for online courses are minimal:

Video Courses & Learning Guides

Our DVDs are region-free and compatible with any standard DVD player or DVD computer drive worldwide. The Network/LMS version of our video courses and learning guides can be uploaded to most LMS and corporate networks, but we recommend consulting with your IT department first to ensure compatibility. The network version of our video courses comes as MP4 file, while the learning guides come as PDF file.

MyDraw Software

System requirements are minimal: